FAQ
Frequently Asked Questions
Need Help?
Orders
Shipping & Returns
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Frequently Asked Questions
Need Help?
We do not offer returns or exchanges. All sales are final.
For enquiries about our products please contact us at store@wig.mx
You can send us an email 1-2 hours after purchasing to make any changes to your order. Please send an email to store@wig.mx to make changes.
You can cancel any order within 1-2 hours after purchase. Please send an email to store@wig.mx to cancel your order.
We offer flat fees for each section of the world and the studio pick up option is available at check out. All products ship from Mexico City.
Flat rates per country:
Mexico: $15 USD
US: $18 USD
Canada: $25 USD
Central & South America: $25 USD
UK & Europe: $28 USD
Asia & Oceania: $38 USD
Africa: $38 USD
WiG is not liable for import/custom duties on international orders.
Yes we ship worldwide via FedEx.
Shipping transit times vary per country.
Americas: 1-5 days
UK & Europe: 3-7 days
Asia & Oceania: 3-10 days
Rest of the world: 3-10 days
Orders placed after 3 pm CST, Monday-Friday will be processed the next business day. Orders placed on weekends & holidays will be processed on the next available business day